Financial Customer Associate applicants have rated the interview process at Fidelity Investments with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Financial Customer Associate roles take an average of 24 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
Common stages of the interview process at Fidelity Investments as a Financial Customer Associate according to 41 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 18%
Background check: 15%
Drug test: 13%
Skills test: 10%
Group panel interview: 4%
Other: 4%
Presentation: 4%
Personality test: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 5 days. I interviewed at Fidelity Investments (Boston, MA) in May 2016
Interview
I applied through a recruiter, completed a phone interview, and am scheduled for a face to face interview. It has been a fast process. The interview was with a HR recruiter and about 30 minutes long. She was nice and instructive while also straight and to the point. Preparing for behavioral questions was helpful.
Interview questions [1]
Question 1
Why Finance? Tell me about a time you had to probe information from a customer? Tell me about a time you went above and beyond to help a customer?
I interviewed at Fidelity Investments (Smithfield, RI)
Interview
Average interview experience. Ask a lot about prior work experience. It's good to include something that makes you stand out from other candidates since they speak to so many people.
I applied online. I interviewed at Fidelity Investments (Durham, NC)
Interview
I had one initial phone screening and then a 30 minute phone call with more STAR based questions. I have my 1 hour zoom interview with the hiring managers coming up
I applied online. I interviewed at Fidelity Investments (Cincinnati, OH) in May 2026
Interview
I had my phone interview, everything went well. I was told they wanted to move forward with the second interview, and now I am getting ready for my final interview, everything is going well.