I applied online. The process took 4 weeks. I interviewed at Fidelity Investments (Jacksonville, FL) in May 2024
Interview
Very streamlined and organized. The recruiter and HR team were very prepared and experienced. The initial recruiter was prepared and supportive. First time through the interview process I felt I was in a professional setting and in good hands.
Interview questions [1]
Question 1
They asked alot of behavior based questioned and helped prepare me for the follow up interview by studying the STAR method.
I applied online. I interviewed at Fidelity Investments (Jacksonville, FL) in Feb 2021
Interview
First off, the talent acquisition consultant transposed one number and the interview had to be rescheduled for the following week; I sent her a message via email accepting the blame as any good representative would. This left me with an uneasy feeling but I proceeded to give the company a chance to prove itself.
Interview questions [1]
Question 1
situation and were able to overcome it? Why do you want The questions were very basic but difficult to me such as define a time when you had a difficult time at your previous employer? Why do you choose to work with Fidelity Investments? What is a customer service representative's role to you? What serves as an outstanding customer service experience for you? How do you handle a customer's complaints and/or issues? How did you go above a customer's expectations?