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      Early Career Customer Service Associate. Interview

      Jul 8, 2024
      Anonymous Interview Candidate
      Smithfield, RI
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Fidelity Investments (Smithfield, RI) in Jul 2024

      Interview

      I had submitted an application for the Early Career Associate position on the Fidelity website. The role looked very promising, and seemed like a stable job with good hours. I was then contacted by email a couple days later, with one of their recruiters. We set up an interview for this morning. The interviewer was five minutes late, but that wasn’t a big deal. We went over my background and talked about the job itself. The benefits and salary seemed really good. They did mention the role would be fast paced, taking about 60 calls a day. I was also given information on taking paid classes to obtain certain licenses. For an entry level customer service position? Okay? What was not mentioned in the job positing, was that the training which takes 14 weeks, would be from 8:30 AM - 5:30 PM. But they are open until midnight, and when you are hired, you will be working within those hours. No set schedule so your shift could be from 8:30 AM - 2:00 PM. Or 5:00 PM - Midnight. Something I am absolutely not interested in doing for a 40 hour a week, non- retail role. I told the interviewer I am looking for a position with more stable hours. Something in the 8:30 - 5:00 PM. Which is what I thought I was singing up for. Immediately the interviewer told me I am not a good fit for this role, and wished me best of luck before ending the conversation. No chance to talk about flexibility or anything. Just “if you don’t wanna work odd hours, you aren’t what we want. Goodbye.” I’m just not sure why an entry level customer service role, would need to be on the phone past 10 PM, talking to people about their 401K. 5:00 PM. Seems like a reasonable cutoff for that kind of work. Especially when you are expected to answer 60 calls throughout your shift. Between that and studying for multiple certifications, it seems like very tiresome work for 40 hours a week. I also read another interview where they are operating on weekends too. The hours are very sketchy. If you are looking for a stable job, do not apply.

      Interview questions [1]

      Question 1

      What is your background that relates to this role?
      1 Answer