Fifth Third Customer Service Manager interview questions

I first had a phone interview with a recruiter employed with 5/3 and then met on site with the Branch Manager and Regional Manager.

was referred by an internal employee- got a call back the second day recruiter scheduled a 1 hr phone interview, then she said she would call me back for a time to meet with the branch manager she called me back 2 days later I met with the branch manager 3 days later the recruiter called me back to say I had passed my first interview and to let me know they would like to move me to the next step (which is another face to face interview with the regional manager- which I did not know anything about, I thought I was only meeting with the branch manager) met with the regional manager 2 days later- recruiter called me to let me know I had to meet with the Marget Manager- met with the market manager 2 days later and the recruiter called me 5 days after offering me the job.