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      Foundever

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      Work At Home Telephone Customer Service Representative Interview

      Nov 29, 2017
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. The process took 1 week. I interviewed at Foundever in Nov 2017

      Interview

      I applied online to Sitel. General info, uploaded a resume, took a series of behavioral tendency questions (yes/no answers). Then, I was asked to do a two call mock up simulation after brief instructions given by a computer. You’re walked through the process one time, then you go through a series of screens and choose options just as if you were on a live call with a real customer. NEXT, they give you a speed typing test. If you make it through the above tests, you have the chance to pick from several days/times for someone to call you for the phone interview. I prepared myself, set aside the time, was in front of my computer—nothing. I let 15 minutes go by—nothing. Mind you, they only set aside a 30 minute slot for your interview. After 20 minutes, I called the recruiter. She was kind and professional, but wasted no time telling me that I couldn’t be hired as an at home worker because I lived within FIFTY (50) MILES of the nearest brick & mortar Sitel location. (I am at the outside edge of that—matter of fact, by road it’s farther). There’s 3 hours of my life GONE. Why don’t they have it programmed into their system to DISQUALIFY BEFORE STARTING BASED ON YOUR ADDRESS?! I can’t drive 50 miles+ for that kind of non-paycheck. I’ve worked at home before and I have my reasons for doing so. Sure would have been decent to know beforehand and not get hopeful!! Check your area. If you have a Sitel office within fifty miles, DON’T APPLY. You’re wasting your time!

      Interview questions [1]

      Question 1

      No questions/was told I live within brick & mortar area.
      Answer question
      5

      Other Work At Home Telephone Customer Service Representative Interview Reviews for Foundever

      Work At Home Telephone Customer Service Representative Interview

      Apr 10, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. The process took 3 days. I interviewed at Foundever in Apr 2020

      Interview

      I was invited to attend a virtual job fair and was told , if hired , they’d provide a computer and all I’d need is WiFi. But during the job fair they required a test of my computer , which I had a problem downloading. I was told I could come back when I resolved my issue . I got a new laptop but was no longer allowed to attend the job fair. They mislead me with their email & lied.
      10

      Work At Home Telephone Customer Service Representative Interview

      Sep 21, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Foundever in Sep 2018

      Interview

      There is a chat room online interview after a online skills review of typing speed, download and install a small app to determine your pc specs and internet speed for upload and dl, and a test for your operating system aka Windows pc knowledge, and completing a listening and comprehension test about taking customer orders over the phone.

      Interview questions [1]

      Question 1

      typing speed
      2 Answers

      Work At Home Telephone Customer Service Representative Interview

      Jan 12, 2018
      Anonymous employee
      Portsmouth, VA
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Foundever (Portsmouth, VA)

      Interview

      You fill out the application online, do an assessment, and have a phone interview. It wasn't tge typical STAR format wuestions. The recruiter offered me the job, but I declined it.

      Interview questions [1]

      Question 1

      What do You when your internet is out at home.?
      1 Answer
      13