I applied online. The process took 2 weeks. I interviewed at Four Seasons (Boston, MA)
Interview
3 Step interview process: you apply online, HR contacts you to come in during walk in interviews, you meet with the HR Admin, if he/she likes you, you meet with the HR Manager, if HR Manager likes you, you meet with Front Office Manager and/or Front Desk Manager, if they approve, you will meet with either the Hotel General Manager or the Hotel Asst Manager (which is basically a formality step when they welcome you to the "family").
Interview questions [1]
Question 1
If there's a guest in front of you and the phone is ringing, what do you do?
The hours are long and job is difficult, why do you want to do it?
Your background doesn't fit in with hospitality, why the change?
I interviewed at Four Seasons (Westlake Village, Los Angeles, CA)
Interview
It's a 4 time interview process being interviewed by multiple departments 4 different times meeting with HR then the head of department waiting for a call back for the next interviews
Interview questions [1]
Question 1
What is a situation you had with a disgruntled guest and what did you do to fix it?
I applied online. The process took 4 weeks. I interviewed at Four Seasons in May 2023
Interview
I had to go through four interviews. I interviewed with different head managers from different departments. They asked a lot of theoretical questions about dealing with difficult customers. They are really looking for people who can think into the future a lot.
Interview questions [1]
Question 1
How do you keep organized? How do deal with irate guests?
I applied through other source. I interviewed at Four Seasons (Taormina) in Jan 2024
Interview
Quattro step per superare la selezione, primo e secondo molto tecnici, in particolare domande sulla propria formazione e esperienze precedenti, mentre gli ultimi due conoscitivi e più descrittivi sulla struttura.
