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      Full Sail University

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      Full Sail Online Support Representative Interview

      Aug 2, 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Full Sail University

      Interview

      Team Leads review resumé's and select who they feel are the best candidates. Initial phone interview is conducted and the transcripts are shared with the manager and Team Leads. From here it is decided who will get a face to face interview. Face-to-Face interviews are done panel style with all four Team Leads and the department manager. If the Face-to-Face goes well then you are tasked with the creation of a video telling the team a bit about yourself. In the video you are to use some of the tools you will be asked to support as a team member, i.e. Mac, iMovie, Garageband, CS6, Keynote, etc. You will also be asked to right a summary explaining why you feel you are good fit for the team.

      Interview questions [1]

      Question 1

      Level of empathy and patience needs to be high.
      Answer question