Genentech Service Desk Analyst interview questions

Hiring event consisted of about 45 prospective employees. Everyone was split into teams of about 5-6. Teams were given scenarios where you work as a team to solve. There are a total of about 5-6 scenarios. After the scenarios, 1 on 1 interviews are conducted (or 2 managers and you). You may need to wait over an hour for your interview depending on how many people are there. 1 on 1 interview: There were no technical questions at all. Every question asked was based on customer service. How did you handle a difficult customer before? Have you had any conflicts with teammates in the past? What is the most challenging thing you have overcome in the workplace? Tips Make sure you speak! Do not let someone else speak for you. Yes this happened where people stayed quiet. Remember details about your teammates You are watched throughout the entire 6 hour event so be social and respectful

The interview process take a full day. What to aim to convey: how you can work in a team, how you can problem solve, how you can articulate a solution, how you can communicate overall.