Genesys Customer Success Manager interview questions

I applied for the position through LinkedIn in Februrayr of 2020 and got a call back the same week by a recruiter. After the initial screening, they had me take a call with one of the CS Directors. From there, they asked me to prepare a deck and perform a mock on-boarding call with a customer in front of a panel of about 5 or 6 peers and managers. I edited the deck a bit and added some personalized touches to the delivery which were very well received. They asked me two funny questions to wrap up the interview a) if you could sing any song at Karoke with your teammates, what would you sing? and b) if you were a crayon, what color would you be and why? Outside of that, the interview process went very well..... Until Covid 19. The hiring director told me that it was a delight to meet with me and have me interview and that they wanted to extend an offer, but it was around mid-March when Covid 19 had hit, and the company decided to put a hiring freeze in place until things could become more stable. It was tough to hear that they wanted to extend an offer to me but I would have to wait for an unknown length of time during this unprecedented situation, but the Director who wanted me on her team was AMAZING. We would touch base every 2-4 weeks and she provided me valuable updates and continued to keep me in the pot bubbling because she wanted me on the team. We connected every few weeks over the course of 5 months, and in August of 2020 she reached out first thing in the morning to let me know that the hiring freeze was lifted and they wanted to take next steps. I had a call with her to get caught up on everything that happened over the last 5 months, and I had to take one more call with VP level leadership. The call with leadership was scheduled that same week, and went extremely well. They extended an offer to me a few days later. The offer ended up being worth the wait and I was THRILLED to be a part of such a stellar organization that went above and beyond to make me a part of their team. I am looking forward to making a major impact as a new CSM on this team moving forward!