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      Genesys

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      Customer Success Onboarding Specialist Interview

      Jan 6, 2020
      Anonymous employee
      Cary, NC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Genesys (Cary, NC) in Jan 2020

      Interview

      The interview process was very seamless and to the point. Initial call was a recruiter, then 1st interview with my Manager, 2nd interview was with my Sr Manager, 3rd was a panel interview with presentation (I was to present). Interview process was pretty quick but due to holidays (Xmas & New Years) verdict had me on pins & needles. Lol! During interview I was giving a clear understanding of the position and what my role would be. Both managers were very transparent about the company, current state of their department , goals and even challenges. I was very impressed and felt very informed.

      Interview questions [3]

      Question 1

      What attracted me to the position?
      Answer question

      Question 2

      How would I organize my workload?
      Answer question

      Question 3

      What would I do to prepare Genesys advisors for the client?
      1 Answer