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      Genesys

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      Senior Services Engagement Director Interview

      Dec 14, 2022
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Genesys (Jacksonville, FL) in Nov 2022

      Interview

      I started talking to Genesys through a colleague that works at Genesys in a similar role to the role that I accepted. She solicited my name to her leadership and she told me that they were interested in talking to me, but advised me to be patient with the process. A few weeks later the recruiter setup a "screening" interview and confirmed that the salary range mutually aligned. He then had me speak with the hiring manager --> then to one of the hiring manager's peers --> ultimately to the SVP over the organization that I would be reporting to. All four interviews (including the recruiter) took about a month to complete and was about 2 months from the time that I first spoke with my colleague.

      Interview questions [1]

      Question 1

      The interview format was "conversational" which I find to be an excellent way to determine if the candidate / company / culture are a good mutual fit. The conversation tended to sway toward my past experiences and how I could attribute those experiences to be successful with Genesys.
      Answer question
      2