Genpact Customer Support interview questions

Tell me about yourself Job role

In the HR interview they ask about your formal introduction, about you, why you want to join as a customer support, what is your daily routine. this questions are meant to check your communications. In the second round same thing happens over the phone. they let you read some paragraphs to check your fluency. In the third round a person calls from there team and acts as a customer, you have to help him kindly.They will check your fluency and presence of mind. you need a score of 5.6 for domestic i think