Genpact Customer Service Representative (CSR) interview questions
Updated Jan 9, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 12%Campus RecruitingCampus Recruiting
- 10%Employee ReferralEmployee Referral
- 10%In PersonIn Person
- 7%Staffing AgencyStaffing Agency
- 5%OtherOther
- 2%RecruiterRecruiter
Interview search
52 interviews
Genpact interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Genpact with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Genpact overall takes an average of 18 days.
- Common stages of the interview process at Genpact as a Customer Service Representative (CSR) according to 19 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 15%
Skills test: 15%
Personality test: 13%
Background check: 12%
IQ intelligence test: 8%
Drug test: 8%
Presentation: 7%
Group panel interview: 5%
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