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      Genworth

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      Related searches: Genworth reviews | Genworth jobs | Genworth salaries | Genworth benefits
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      Sr. Customer Service Representative Interview

      Sep 22, 2023
      Anonymous Interview Candidate
      New York, NY

      Other Sr. Customer Service Representative Interview Reviews for Genworth

      Senior Customer Service Representative Interview

      Mar 11, 2022
      Anonymous employee
      Carmel, IN
      Accepted offer
      No offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at Genworth (New York, NY) in Sep 2023

      Interview

      I was sent a link to undergo a virtual interview. They will then have 6 questions on total, each of which is on its each screen. You are given 2-3 minutes to answer each question with one chance at retake if you did not like your first answer or if something happened while recording. Very easy to relax.

      Interview questions [1]

      Question 1

      General questions about past employment situations and why do you want to work for Genworth.
      Answer question
      1
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Genworth (Carmel, IN) in Feb 2022

      Interview

      The interview process was so quick and smooth. The offer was extended exactly a week from the day I interviewed. The first round was a Hirevue interview and the second was with three managers, each from different teams.

      Interview questions [1]

      Question 1

      Prepare for STAR behavioral questions
      Answer question
      3

      Senior Customer Service Representative Interview

      May 8, 2012
      Anonymous employee
      Richmond, VA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Genworth (Richmond, VA) in May 2011

      Interview

      Basic overview of what the job function would consist of, what the benefits were and behavior-type questions regarding "Name a time when.. you experienced a difficult customer? ..when you had to go above and beyond to help someone? ..when you had to go outside of normal procedures?

      Interview questions [2]

      Question 1

      Name a time where you had to go above and beyond to help a customer with a request.
      Answer question

      Question 2

      Name a time where you had to diffuse a difficult situation.
      Answer question
      2