I applied for this role on LinkedIn. I got an email 21 days later from someone in HR (I thought I didn't get it at that point) asking me to complete a written assessment (questions below). After completing the assessment, another 12 days pass and I don't hear back so I send a follow-up email. I get an email back telling me I made it through to the next round which was a phone screening with HR. This was a very pleasant conversation over Google Hangouts (HR is in San Diego) and lasted around 30 mins. Questions were pretty straight forward, mainly asking me about my background and a few behavioural questions too (a time I went above and beyond, why GoFundMe, etc). About two days later I found out that I got through to the next round, which was an onsite with the Dublin team the following week. The onsite was super interesting. I met with the team leader and she showed me a tour of the Dublin office. She then had me shadow one of the Customer Happiness Agents for about 15 minutes; you take this time to ask as many questions as possible. I found this a little odd, as this is something you typically do once you have the job. Following that, the team leader brought me into a room, along with a Senior Customer Happiness Agent. Before the interview started, they gave me a written assessment in Spanish as I was going for the bilingual role. It was just one question 'Describe GoFundMe to a friend' (in Spanish in my case). After that, the interview followed. It was pretty straight forward, with the team leader asking me about my background and behavioural questions, and the Senior Customer person asking me about me as a person. They are such a small and close family in the Dublin office that they want to make sure they hire the right person. She also talked to me about the company culture. The final part of the day was a chat with one of the Spanish workers in the office. The onsite lasted around 1 hour and a half. The whole day was very fun and didn't feel like an interview at all. I left feeling very positive and also very confident that I got the job. However, I received an email the following week from HR telling me that I didn't get the job. Honestly, I was really disappointed as I was sure I had it. I think what happened is the team made me feel so at ease and at home in the office, that I probably let my guard down a bit, so this is something to note! Overall, my experience was positive with GoFundMe and the hiring process was interesting, albeit a bit drawn out and sometimes a little too positive, because they make you feel like you're already part of the company, and then let you down.