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      Grainger

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      Field Account Representative Interview

      Dec 18, 2018
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Grainger (Los Angeles, CA) in Dec 2018

      Interview

      I applied online, and two days later, received an invite to schedule a phone screen with a talent rep. We did the phone screen four days later, and I was told I would be recommended to the hiring manager. 8 days later, I met with the hiring manager and another field rep for an interview. It was formal, and we discussed my prior role and they gave me the typical interview questions. Later that afternoon, I received a call from the hiring manager with an offer, pending a background check. Overall, it was a smooth process, and everyone was both professional and punctual.

      Interview questions [2]

      Question 1

      Describe a situation where there was an external challenge and what you did to overcome it.
      Answer question

      Question 2

      What do you do when something goes wrong with a customer? How do you address it and win the customer back over?
      Answer question