Candidates applying for Customer Success Manager (CSM) roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Greenhouse Software overall takes an average of 21 days.
Common stages of the interview process at Greenhouse Software as a Customer Success Manager (CSM) according to 1 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
I had a 30 minute recruiter screen, and then I had a 30 minute interview with the Hiring Manager. Both these interviews were on zoom with the camera off. Unfortunately I did not progress beyond this stage.
Interview questions [1]
Question 1
How do you prioritize your customers as a CSM. This is a fairly standard question that every CSM should be prepared to answer.
Thank you for your feedback. We appreciate you taking the time to share your interview experience with us.
Typically, the first step in our process does not include having video on, in order to mimic a ‘phone screen’ before successful candidates would then move forward to the face-to-face interview stages. It sounds like this could have been more clearly communicated to you. We will be sure to share your feedback with our team.
I applied through a recruiter. The process took 1 week. I interviewed at Greenhouse Software (Austin, TX)
Interview
Any company that requires you to do take home work as if we aren’t all adults with things to do is ridiculous. If someone has experience as a CSM guess what they have experience with presenting information. Ridiculous take home assignments and presentations on top of multiple interviews? Trash. I abhor companies like this taking advantage of desperate people looking for jobs.
Interview questions [1]
Question 1
Explain what you do at your current role as a CSM?
Thank you for your feedback. I’m sorry to hear that you had a negative experience interviewing with us. It sounds like the purpose of our Take Home Assessment wasn’t clearly communicated to you, and if you’re open to explaining more about where it felt short, you’re welcome to reach out to me at amoon@greenhouse.io. As a company that upholds structured hiring processes, our Take Home Assessments are a core part of our process to make sure we’re thoughtful about identifying candidates’ skill sets.
--Ariana, Director of Talent Acquisition
Top companies for "Compensation and Benefits" near you