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      Guardian Protection

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      Customer Service Representative Call Center Interview

      May 3, 2015
      Anonymous employee
      Warrendale, PA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 4 days. I interviewed at Guardian Protection (Warrendale, PA) in Sep 2014

      Interview

      I applied online on a Friday morning and Guardian called back with in an hour to ask if I could come in for an interview that afternoon. This was an exceptional situation as they had just had someone cancel last minute for their training class that was starting on Monday. The Interview took about 1/2 hour, was asked a number of questions and performed a mock phone call, reading from a script

      Interview questions [1]

      Question 1

      Personality quiz, did I feel I had good phone etiquette, how well did I handle irate customers, how did I handle irate customers?
      1 Answer