3-4 Phone Interviews before an in-house interview that took 2.5 hours. They also will not do interviews in December and January as it is their busiest time of year and they put on boarding processes on hold. After a tour of their phenomenal work place I met with 4 people total over the 2.5 hours and one will require you to write an email response to a customer prompt (10 minute time limit) and see how well you can respond.
Best interview process. Everyone is so nice and relatable. Probably one of the best interviews that I’ve ever done. I felt like an employee that was already hired. Great benefits. Great incentives
Interview questions [1]
Question 1
Tell me about a time where you went above and beyond for a client.
Applied in late February/early March. I heard back in May. I had a phone screen and then a take home assignment. The take home assignment covered emails I would likely reply to and tax/payroll questions.
I was invited to interview shortly after this process, and I met four members of the team. I spent close to 30 minutes with each member answering questions about my customer service experience. The interview was very conversational and laid back. I felt very comfortable and like they truly wanted to get to know me as a person.
After the interview, I scheduled a follow up call to give them feedback. I then recieved another call a few days later with a job offer. The whole process was professional and transparent.
Interview questions [1]
Question 1
Tell me about a time you had a positive customer experience. Why was it positive?
I applied online. I interviewed at Gusto (Denver, CO) in Jun 2019
Interview
I applied and then had a thirty minute phone interview followed by a written assignment. After the written assignment, I advanced to the next round of interviews which was about 2 and a half hours with four different interviewers (about 30 minutes each). The interview process was extensive but the interviewers did a good job of making the experience very comfortable and the interviews seem more like conversations with a friend.
Interview questions [1]
Question 1
What is one book you think all Gusties should read and why?