Sales Associate applicants have rated the interview process at H&M with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 10 days to get hired, when considering 319 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Sales Associate according to 319 Glassdoor interviews include:
One on one interview: 28%
Phone interview: 19%
Background check: 12%
Group panel interview: 11%
Skills test: 9%
Presentation: 7%
Personality test: 5%
Drug test: 4%
IQ intelligence test: 3%
Other: 2%
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The process took 1 day. I interviewed at H&M (Ilford, England) in Nov 2019
Interview
Group interview consisting of a team activity to show communication to untangle rope. Then we were split into a group and given a specific occasion and asked to put together an outfit from clothes in the stockroom and explain the reasons why we chose it. Answering scenario questions regarding customer service. Ice breaker questions.
Interview questions [1]
Question 1
1. What would you do if a person wanted an item that was on display in the window?
I applied online. I interviewed at H&M (Fairfax, VA)
Interview
Great process and team, connecting with everyone felt very easy. I had some behavioral questions and some about my experience. Ultimately they decided to move forward with someone else. I would recommend giving it a try.
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Interview questions [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?