Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      H&R Block

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: H&R Block reviews | H&R Block jobs | H&R Block salaries | H&R Block benefits | H&R Block conversations
      H&R Block interviewsH&R Block Customer Service Representative interviewsH&R Block interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      Jun 30, 2014
      Anonymous employee
      Orlando, FL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at H&R Block (Orlando, FL) in Jun 2010

      Interview

      Submitted resume through an on line process. They accepted and asked me to come into the field office for an interview. I interviewed with two different for about 45 minutes each. Typical why do you want to work for Block, what can you offer us questions. They got back to me with an offer that was not very high but better than some other places I have worked at.

      Interview questions [1]

      Question 1

      Do you see yourself with this company in five years? How about 10 years? What do you think Block can provide you to make you stay that long?
      1 Answer

      Other Customer Service Representative Interview Reviews for H&R Block

      Customer Service Representative (CSR) Interview

      Feb 11, 2025
      Anonymous employee
      Niagara Falls, NY
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block (Niagara Falls, NY) in Jan 2025

      Interview

      Applied on line and received a phone call inviting me to a on site interview. The interview questions were very simple and a friendly conversation. The interviewer was dressed in comfortable total unprofessional attire.

      Interview questions [1]

      Question 1

      If I was a people person.
      1 Answer

      Customer Service Representative Interview

      Aug 4, 2024
      Anonymous employee
      Cupertino, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&R Block (Cupertino, CA)

      Interview

      easy, most of the questions are asked by behavior questions, such as how do you deal with angry customer. you only interview with 1 manager and it's only about 1 hour then you will hear back almost immediately.

      Interview questions [1]

      Question 1

      How do you deal with an upset customer?
      Answer question

      Customer Service Representative Interview

      Mar 23, 2024
      Anonymous Interview Candidate
      Corvallis, OR
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at H&R Block (Corvallis, OR)

      Interview

      It seemed very informal and like they were desperately getting someone to fill a temp position. They were at least very straight-forward with what the position entailed. They told me how many hours to expect and when the position would end.

      Interview questions [1]

      Question 1

      How comfortable are you taking multiple phone calls?
      Answer question