I applied online. The process took 2 weeks. I interviewed at HCLTech in Jan 2022
Interview
The interview level was moderate,
The interview was conducted in 3 rounds.
Most of the questions revolved around the ITIL area, covering Incident Management, Change Management, Problem Management, and Knowledge Management.
Interview questions [1]
Question 1
Give an example of a critical incident you encountered within your service and how did you manage it