Service Desk Analyst applicants have rated the interview process at HCLTech with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 11 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at HCLTech overall takes an average of 17 days.
Common stages of the interview process at HCLTech as a Service Desk Analyst according to 16 Glassdoor interviews include:
Skills test: 28%
One on one interview: 19%
Background check: 12%
Phone interview: 9%
Group panel interview: 9%
Drug test: 9%
Other: 5%
Presentation: 5%
IQ intelligence test: 2%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at HCLTech (Cary, NC) in Aug 2014
Interview
Multiple interviews from different teams. Interviews were for entry-level positions. Also took an EXTREMELY outdated hardware/software test via computer. Briefed by HR. Filled out registration for benefits/W2 same day. I was referred by an outside company that was not scheduled to provide candidates. Luckily, they allowed me to interview anyway.
I applied through college or university. I interviewed at HCLTech (Thiruvananthapuram) in Jun 2026
Interview
The interview round went reasonably well. I answered questions on my background, hobbies, technology, and hometown. I faced a brief network issue initially, which affected my confidence for a moment, but I recovered and completed the interview. Overall, it was a good learning experience, and I am hopeful about the outcome.
I applied online. I interviewed at HCLTech (Colombo, Western)
Interview
Interview held on online. It was good . asked few questions about expiriance and real-world scenarios. and asked about past experiences. and expectation and salary things. it was not hard interview
They asked why I was interested in the Service Desk Analyst role and also checked my basic knowledge of tools like MS Outlook. Some scenario-based questions were asked, such as how I would handle a network-related issue reported by a user.
Interview questions [1]
Question 1
They asked how I would handle a situation where an end user is frustrated due to a recurring technical issue and how I would communicate the resolution to them.