Candidates applying for Customer Service Advisor roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Advisor according to 1 Glassdoor interviews include:
One on one interview: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 3 weeks. I interviewed at HSBC (Leeds, England) in Feb 2025
Interview
First need to pass the assessment and then interview. It was on MS teams. It last for 30 minutes. Take 3 days to get results. Unfortunately I am not successful.