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      Customer Support Interview

      Jun 3, 2019
      Anonymous employee
      San Francisco, CA

      Other Customer Support Interview Reviews for Handshake

      Customer Support Interview

      Apr 6, 2023
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Handshake (San Francisco, CA) in May 2019

      Interview

      I applied for a remote position so there was a Q+A test that needed to be submitted with the application. The next stage was a video interview 1:1 with a manager. The next stage was a group interview with multiple managers and Support Team staff. They reviewed some of the test questions/answers. After the first round of video interviews, there was a final interview to check in and review the roles/expectations.

      Interview questions [1]

      Question 1

      Describe your workflow when troubleshooting an issue that you haven't come across before.
      Answer question
      Negative experience
      Average interview

      Application

      I interviewed at Handshake (San Francisco, CA)

      Interview

      It was a typical interview, but the woman who interview was rude and when asked why she likes to work for the company she gave a generic answer. I did not get the job offer and was kinda glad due to the woman not seeming very nice to work with.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      Answer question
      1

      Customer Support Interview

      Feb 19, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Handshake

      Interview

      They start you off with a brief test that is honestly pretty easy. The questions are pretty standard interview questions. Fair warning, they will not move you forward if you do not do well on the test. However, you can think of the interview as perhaps more of a phone screening.

      Interview questions [1]

      Question 1

      How have you handled conflict in a past position?
      Answer question

      Customer Support Interview

      Jan 14, 2020
      Anonymous employee
      Bozeman, MT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Handshake (Bozeman, MT) in Nov 2019

      Interview

      A take home assessment, an initial phone screening, and then a Zoom video interview with team leads that lasted an hour. Pretty casual experience. Everyone was very polite and informative.

      Interview questions [1]

      Question 1

      What's your problem solving process?
      Answer question