I applied in-person. The process took 2 weeks. I interviewed at Hilton (San Francisco, CA) in Oct 2015
Interview
Applied through the Hilton website. Have to complete a video interview. Video interview is a recording of interview questions. The video interview took around 15 minutes. They give you around 2-4 minutes to complete each recording. And then an in-person interview if you have passed the video interview. In-person interview was about half an hour with the director and assistant director.
I applied online. I interviewed at Hilton (Lagos) in May 2026
Interview
The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”
Interview questions [1]
Question 1
How did your did I handle a situation when the quest was angry
Interview took place in the afternoon. It was a straightforward interview process which felt more like a conversation and the interviewer was very polite. Asked various questions - a mix of competency and motivation questions.
I applied through college or university. I interviewed at Hilton (Orlando, FL) in Feb 2025
Interview
If you're yourself, the interview is a breeze. They look for honest, outgoing, and problem-solving individuals. Reaching out is an important step of getting hired post-interview. May be difficult to get responses if there is entry level experience depending on the hotel. Reaching out is the best bet.
Interview questions [1]
Question 1
Have you ever worked in a hospitality field before?