Hopper Travel Support Agent interview questions

Take-home "quiz" on how you would answer each client based on different scenarios, followed by a 30 minute phone interview, followed by a 1-hour interview (divided in 2 parts- in which you are interviewed by four different employees) and finally, a 30 minute interview with the head of the department you're applying for.

I applied online and was contacted the same day by someone at Hopper. I was sent a set of challenge questions which were some basic questions concerning customer service and responding to different scenarios. Once I submitted the assignment we scheduled a phone interview for the same week on a Friday. The phone interview was approximately 45 minutes and we discussed my previous experiences and I was given more information about the role. I was then asked to come in for an in-person interview at the Montreal office with the different department leads. The interview lasted 1.5 hours, 45 minutes with 2 employees and then another 45 minutes with 2 different employees. The interview style was less formal than I have been used to and it seemed like it went really well. However, a week after the interview I received an email saying they would not be able to offer me a position on the team and no additional feedback was given.