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      Horizon Air

      Part of Alaska Airlines

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      Related searches: Horizon Air reviews | Horizon Air jobs | Horizon Air salaries | Horizon Air benefits
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      Customer Service Representative Interview

      Feb 8, 2018
      Anonymous Interview Candidate
      Seattle, WA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Horizon Air (Seattle, WA) in Dec 2017

      Interview

      First I filled out their online application. A few days later an HR person named Dana called me for a phone interview. At the end of the phone call she scheduled me to go in for an in-person workshop interview process with several others, 10 days later, at a hotel in Seattle, where the position was available. In a small conference room at the Hilton, about 12 of us listened to the HR guy, who was friendly and clear. Then we watched a video about the company. We broke into groups and got to know each other a bit and presented what we learned to the overall group. Then we were called out for personal interviews one at a time.

      Interview questions [1]

      Question 1

      Tell me about a time when you had an irate customer.
      1 Answer