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      Horizon Air

      Part of Alaska Airlines

      Engaged Employer

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      Related searches: Horizon Air reviews | Horizon Air jobs | Horizon Air salaries | Horizon Air benefits
      Horizon Air interviewsHorizon Air Customer Services Agent interviewsHorizon Air interview


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      Customer Services Agent Interview

      May 7, 2013
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Services Agent Interview Reviews for Horizon Air

      Customer Service Agent Interview

      Jul 25, 2019
      Anonymous employee
      Medford, OR
      Accepted offer
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Horizon Air

      Interview

      For outstation interviews, you meet with the station manager and local leadership first. The interview questions were mostly scenario based and expect to be asked general behavioral questions. Questions about working on a team, following policies you don't agree with and making decisions on your own will be asked. Be sure your responses always include specific examples, you will go to the top of the stack with specific examples. After your one on one, they will send you to Seattle to interview with a recruiter. If you get sent to Seattle you have the job, the recruiter just wants to verify you meet company standards. Occasionally the company will hold a group interview but only if hiring for multiple positions.

      Interview questions [1]

      Question 1

      Describe a situation where a policy was enforced in which you did not agree with. How did you communicate that policy and how did you proceed?
      Answer question
      3
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Horizon Air (Medford, OR) in Jul 2019

      Interview

      Very thorough, were consistent and didnt leave me hanging. Very professionally done, and they were very friendly with me. They asked how my vacation was going first and had treated me well. They were funny and easy to talk to

      Interview questions [1]

      Question 1

      What have you done in the past to deal with hard co-workers?
      1 Answer
      1

      Customer Service Agent Interview

      May 4, 2018
      Anonymous employee
      Sacramento, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Horizon Air (Sacramento, CA) in May 2018

      Interview

      The entire process took approximately 3 weeks, where after completing the online application, and received an invitation to complete an on demand video interview. Post completion of the interview, I was contact by the recruiter in ~5 days, and was scheduled for a face to face interview that was a week away. I received a call back 1 day after the interview for a follow up over-the-phone interview, which was where the offer was provided! I unfortunately don't remember what the interview questions were, but you can safely reference former posts. Hope this helps!

      Interview questions [1]

      Question 1

      Please share your experience with a difficult colleague, how did you handle the situation, and what was the outcome.
      Answer question
      2

      Customer Service Agent Interview

      Jul 15, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Horizon Air in Jul 2015

      Interview

      Applied on line, got a phone call about a time for a phone interview, got the call and got interviewed over the phone, then the lady told me to go to a one on one interview at the airport, done that and waiting for a final interview coming up soon. Everything so far so good, very nice people to talk and be interviewed by.

      Interview questions [1]

      Question 1

      What would you do if you see a co-worker doing something wrong/unsafe in his/her job, what would you tell him/her.
      Answer question
      3