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      Housecall Pro

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      Call Center Operations Manager Interview

      Jun 17, 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Housecall Pro (New York, NY)

      Interview

      I had 4 different interviews but everything was straightforward and communication was great. The first interview was a phone screening with the recruiter, and the rest were Zoom interviews with the people who would be directly supervising me and also one interview with 2 managers who would be my peers. From the initial phone screening until the offer took approximately 2 weeks, which is quick considering the number of interviews. Questions asked were to verify knowledge of the company and to gauge management style. Interviewers were all positive and I could tell they actually liked their jobs, which is great. Overall, it was a great experience. It was certainly the most comfortable interview experience I've had.

      Interview questions [2]

      Question 1

      Given a list of tasks, how would you prioritize them?
      Answer question

      Question 2

      How would you approach a situation where an employee needed to be coached or reprimanded?
      Answer question
      avatar
      Housecall Pro response
      3y
      We really appreciate your feedback and are excited to have you on the team! - Housecall Pro People Team