- Stay calm, do not match their aggression - Help them calm down and explain what caused them to act that way - If it is extreme, time out may help - Help them identify their feelings - guide them through - Help them understand why they are reacting that way, and eventually realize that - Sometimes aggression cannot be solved in one sitting but rather through a period of time - Observe what triggers aggressive behaviors - Meet client eye level, maybe tell a personal story about how you became aggressive and ended up hurting someone that you didn’t want to hurt. Help them put themselves in your shoes - Help them understand control and things they can do to calm down like going into a room alone and breathing, counting down from 100 - Encouragement to express with words how they are feeling - Reward them if they are able to change their actions