I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot (Cambridge, MA) in Mar 2017
Interview
The interview process as a whole was very rewarding and I am very excited to join the HubSpot team. Everyone that I encountered through the process seemed to be very courteous and authentic through the interactions that I had with them. You get a better idea of someone who is a "fit" just based on some of these interactions.
Interview questions [1]
Question 1
Why do you want to work for HubSpot? Why do you want to work in support?
Really appreciate the positive feedback and that you specifically called out the authenticity of the process -this is incredibly important to us to ensure there is a mutually positive fit. Welcome to HubSpot - you're joining a critical part of the company and we're lucky to have you on our team! -Becky
Other Customer Support Specialist Interview Reviews for HubSpot
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.
Long hiring process; about 3 to 4 rounds in total. First was with HR for screening call. She was very friendly and professional. Good experience and she even gave me feedback post-interview to help me improve.
