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      Customer Experience Manager Interview

      Jan 1, 2024
      Anonymous employee
      Schaumburg, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 6 weeks. I interviewed at IKEA (Schaumburg, IL) in Oct 2021

      Interview

      Interview was thorough and professional. There was a focus on culture and values as well as experience and skillset. Questions were around previous performance asking for specific examples. Ended up with at least 3 interviews between the recruiter, hiring manager and "grandfather" interview.

      Interview questions [1]

      Question 1

      Tell me about a time you had to work across different departments to accomplish your goal.
      Answer question

      Other Customer Experience Manager Interview Reviews for IKEA

      Customer Experience Manager Interview

      Dec 13, 2020
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at IKEA

      Interview

      three round of interviews with presentation on customer journey challenges and solutions. online test, first interview, second interview, third round of interview , it take alot of time for them to reply and short list , but at the end if you quality they reply you back. you need to demonstrate you are aware of brand and offering , challenges and analytics thinking through out. this out side the box, challenge the current status.

      Interview questions [1]

      Question 1

      Customer Experience journey vision challenges
      Answer question