IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026Difficulty
Average
Experience
Very positive
How others got an interview
- 9%In PersonIn Person
- 7%Employee ReferralEmployee Referral
- 3%OtherOther
- 2%RecruiterRecruiter
- 2%Campus RecruitingCampus Recruiting
Interview search
85 interviews
IKEA interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 15 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
- Common stages of the interview process at IKEA as a Customer Service Representative (CSR) according to 45 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Drug test: 16%
Skills test: 16%
Group panel interview: 9%
Background check: 5%
Presentation: 5%
Other: 3%
Personality test: 3%
IQ intelligence test: 2%
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