They asked me why I wanted to work there. Also, asked about experience in customer service as well as the legal field. They also described the work that was to be performed, including the job description. They also asked me questions like “tell me about a time when…..” the questions were very easy and pertained to the job. If you worked in this industry before, then you won't have any trouble answering the questions because they are all related to the job that you’ll be performing. One manager was very soft spoken and I kept asking her to repeat herself, she was very kind and polite. Lots of laughing and opportunity to speak freely, no pressure, wonderful process. Just read the job description and be prepared to answer any questions pertaining to it. Also, why did you choose to apply for this agency? Straightforward and not requiring much thought.