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Indeed Customer Service Representative interview questions
Updated Jan 15, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 16%Employee ReferralEmployee Referral
- 5%RecruiterRecruiter
- 5%OtherOther
Interview search
28 interviews
Indeed interviews FAQs
- Customer Service Representative applicants have rated the interview process at Indeed with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Indeed overall takes an average of 22 days.
- Common stages of the interview process at Indeed as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 23%
Skills test: 10%
Group panel interview: 10%
Personality test: 7%
Background check: 3%
IQ intelligence test: 3%
Presentation: 3%
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