Internet Brands interview questions

web tech

The sales manager asked me to pitch the "product/service" almost immediately into the interview with what was a quick and rather vague explanation that from my research didn't seem to stand out from the competition in any way. The reputation management service at AptRatings.com that I was asked to sell to apartment building management was only an access to writing management replies to unverified tenants that left mostly rants in the forum comment stream against their handling of everyday maintenance and tenant service issues--at a very low subscription fee price point. In an effort to find out more about the competitive landscape before the impromptu pitch, I mentioned a competitor's solution that I read about where they have a real time "buffer" system for angry tenant comments that allowed management to respond immediately in real time in "chat" mode to get a chance to resolve the matter to prevent it from hitting the net for all to see. It also served as a tight customer service feedback loop rather than what the manager was presenting at AptRatings.com as just a "truthful" appearing unmoderated forum thread where that they felt net readers had a new literacy point in being able to filter and screen quickly to gauge what was true and a trend. Really?! The tone and response of this manager was defensive telling about the pervasive and large footprint of AptRatings and then with him quickly explaining another service being integrated that would verify commenters as being real tenants (as opposed to competition spam) and a survey based consensus type comment that could be injected into the comment stream or adjacent to it to give a balanced "statistical" point of view. I thought to myself that I could start to sell that--but no mention of it until I pushed back like I did with the competitor's product. They clearly were in beta mode and didn't have their ducks in a row with the roll out and I decided at that point that I didn't want to risk my commission income and sales performance on this mess and did not wish for an offer and didn't receive one--thanks to above.