Customer Service Representative applicants have rated the interview process at Intuit with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at Intuit overall takes an average of 24 days.
Common stages of the interview process at Intuit as a Customer Service Representative according to 35 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 18%
Background check: 13%
Skills test: 11%
Group panel interview: 9%
Personality test: 9%
Presentation: 7%
Drug test: 5%
IQ intelligence test: 3%
Other: 1%
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I applied online and was emailed within a few days to schedule a phone interview. Phone interview involved more questions pertaining to getting to know me and my experience. Received an email a few days later to set up an in person interview. Took a week or so after to hear anything back.
Contractor role through Kforce but interview process was pretty simple and it was only like two rounds of interview but q long waiting time to find out if you got the job or not but overral easy
I applied through an employee referral. I interviewed at Intuit (Plano, TX) in Feb 2026
Interview
I met with a recruiter and he talked through the job and asked about my experience. Since I had no sales experience, he said I would need to start out in LTR and take a massive pay cut.
I applied through a recruiter. I interviewed at Intuit (San Francisco, CA)
Interview
The interview process was quite extensive and required a significant time investment. I was asked to create a PowerPoint presentation to pitch myself to the leadership team, which took about five hours to prepare and rehearse. While I appreciated the opportunity to showcase my skills, the follow-up was disappointing. After the interview, I received no communication from the interviewers and had to reach out multiple times to the hiring manager who initially contacted me.
Ultimately, I was informed that they had “decided to go in another direction,” without any constructive feedback. Given the effort I put into the presentation, a more thoughtful response would have been appreciated. In hindsight, I’m glad I didn’t receive an offer, as the experience gave me insight into the company’s communication style and culture, which I don’t believe would have been the right fit for me.