I applied online. The process took 3 months. I interviewed at JetBlue (Salt Lake City, UT) in Aug 2013
Interview
The selection process was long and drawn out (over 3 months), starting with online application, followed up by an email notification advising position was available, applying for specific position, waiting for further email notification for next stage of process, followed by a phone interview, followed by a face-to-face interview in a group setting and 1-on-1. Also included a background and drug screen and final notification of selection.
Interview questions [1]
Question 1
Describe a difficult situation on which you had to assist a disgruntle customer. What did you do and what was the outcome?
Phone questions and in-person interview. Most questions are about previous customer service jobs. If offered, it is followed by an approximate 3 weeks in center training and 90 day commitment.
I applied online. The process took 1 day. I interviewed at JetBlue (Orlando, FL) in Oct 2021
Interview
The company starts with an orientation informing you about the job description and the pay. The payment isn’t much and the benefits are okay. Whoever is still there is likely hired.
Interview questions [1]
Question 1
Could you tell me why you think you would be a great fit for company?
It was an okay interview. First there's a virtual presentation about the company, work/ life balance the and pay. Then shortly after your scheduled group interview. Dress professionally and make sure you have a Microsoft teams account up and ready to go.
