I applied online. The process took 3 months. I interviewed at John Lewis & Partners (London, England) in Feb 2019
Interview
Small group of us that initially had a 1:1 interview, my interviewer asked standard questions about customer service, my job experience etc, make sure you mention you’re a team player, as that’s what they wanna hear. We then had to do a group assessment, where we had to answer 3 questions, and discuss as a group what we felt were strong selling points for customer service and product knowledge. Afterwards we presented this back to the two assessors that were observing on the table. Make sure you speak up, and give your opinions, but do not talk over people, and give others a fair chance to talk!. The assessors wanna see how well you work in a team.
Interview questions [1]
Question 1
What would you do if a customer complained about a product and wanted a refund?
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
