I applied online. The process took 3 weeks. I interviewed at John Lewis & Partners (Glasgow, Scotland) in Aug 2019
Interview
Applied online, was invited to an interview and chose my slot. Interview felt relaxed, everyone was really nice. First one was a group interview where we split into 3 groups and had a discussion abou a store based problem that was listened to by assessors. Then we had a 1 on 1.
Interview questions [2]
Question 1
Tell me about a time something hasn't gone to plan and how did you fix this
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
