First they will screen your qualifications and see if it matches their criteria. The application is extensive: and you must know month to month everything you have done school/place of employment phone numbers etc exactly or you will be disqualified for consideration. After they have narrowed down to the few they will interview you will have an interview with human resources who has no idea what your job really entails. It will be a "give me an example of..." type interview to see how you deal with customers. If you pass that one you will meet with the regional manager of that department and the manager of the specific location in which you are applying. They will talk casually but ask you many many questions about your experience and knowlege. From that point, they will let you know by email or human resources if you got the job. It is pretty straightforward and fair. However, dont think there might be underlying politics involved. Look at where the people interviewing used to work. They will use that as their main resource to find people they like to work for them.