Kohl's Customer Service Representative interview questions
Updated Jan 18, 2026Difficulty
Easy
Experience
Very positive
How others got an interview
- 20%In PersonIn Person
- 4%Employee ReferralEmployee Referral
Interview search
68 interviews
Kohl's interviews FAQs
- Customer Service Representative applicants have rated the interview process at Kohl's with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
- Common stages of the interview process at Kohl's as a Customer Service Representative according to 67 Glassdoor interviews include:
Group panel interview: 24%
One on one interview: 16%
Background check: 14%
Drug test: 13%
Presentation: 8%
Skills test: 7%
Phone interview: 7%
IQ intelligence test: 4%
Personality test: 4%
Other: 2%
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