Customer Service Representative applicants have rated the interview process at Liberty Mutual Insurance with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 146 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Customer Service Representative according to 146 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 18%
Skills test: 14%
Background check: 12%
Personality test: 11%
Group panel interview: 7%
Presentation: 5%
Drug test: 5%
IQ intelligence test: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Irving, TX) in Aug 2016
Interview
I applied online and was contacted by phone for a preliminary interview, after which I was recommended for an on-site interview by the recruiter. I had a 2 hour interview with the hiring manager, shadowed a Sr. CSR, and spoke with another supervisor in the Liberty Lake, WA office. I was told that final selections for the next training class would be made quickly due to the start date being in the next two weeks. The recruiter contacted me the following Monday and extended an offer to me, which I accepted. Everyone was polite and the only negative part of my experience was the length of time that the background check process took given my fast-approaching start date. I didn't get clearance from HR until the Friday before my start date.
Interview questions [1]
Question 1
What professional experiences have you had that make you a good fit for this position?
I applied online. I interviewed at Liberty Mutual Insurance
Interview
The 1st interview was a phone interview with an Indian woman who sounded like she didn't want to be there and I could barely understand what she was asking me. There was multiple times I asked her to repeat herself 3-4 times and still couldn't understand her so just answered what I thought she was asking. What a disaster. I asked tough questions because I knew this was a micromanaged, typical call center torture job. she of course confirmed a high turnover. This is the 1st writing on the wall, wont be applying here anymore.
I interviewed at Liberty Mutual Insurance (Spokane, WA) in Nov 2025
Interview
Had an interview for the initial phone screening about a week ago. The HR person was ten minutes late to the call, no explanation or apology. Did not come across in anyway like she was interested in knowing about me or my qualifications. Completely blunt, no warmth or soft skills applied whatsoever. Job was advertised with a salary range- she stated there was a solid number and they would not move from it. I declined and that was that. I would rate this as one of the worst intro's to a company I've had in 25 yrs in the industry.
Interview questions [1]
Question 1
They didn't really ask me anything pertaining to my experience or wanting the job. They did want to know why I wanted to work for Liberty Mutual. When I answered she then asked again, yes but why do you want to work here? I re explained and she asked again- At that point I told her I have no affinity for Liberty Mutual, the job aligns with my skill set. Not a great experience.
I interviewed at Liberty Mutual Insurance (Charlotte, NC)
Interview
Very well the management team was awesome . Not difficult. It was a 2 manager interview . They allowed me to interview and it was not overwhelming . The process was smooth.