Claims Adjuster applicants have rated the interview process at Liberty Mutual Insurance with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Adjuster roles take an average of 20 days to get hired, when considering 107 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Adjuster according to 107 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 15%
One on one interview: 14%
Background check: 11%
Personality test: 8%
IQ intelligence test: 8%
Skills test: 7%
Drug test: 5%
Presentation: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Liberty Mutual Insurance
Interview
Basic interview questions. The interviewer asked me to explain my resume from past to current. Also, why I chose Liberty Mutual to being with. It was overall a pretty basic interview.
I applied online. I interviewed at Liberty Mutual Insurance (Mashpee, MA) in Mar 2026
Interview
Pretty straight forward. I felt comfortable speaking about myself and answering questions. I felt my questions were answered appropriately. I would have liked more scenario based questions. Overall can’t complain
I interviewed at Liberty Mutual Insurance (Dallas, TX)
Interview
Did not follow up, very difficult to schedule interview and get in touch with interviewer. Scheduling platform kept failing. Interview process was straight forward, did not follow up with me afterwards so i have no idea what happened.
I applied online. I interviewed at Liberty Mutual Insurance in Dec 2025
Interview
It was just awful. She called two hours earlier than scheduled, and I couldn’t understand half of what she was saying because her accent was so strong. The communication was so unclear that answering her questions became almost impossible.
Interview questions [1]
Question 1
Tell me about a time you had to help a customer out with a difficult situation? How did you resolve it?