I applied through an employee referral. The process took 3 weeks. I interviewed at LinkedIn (London, England) in Jan 2025
Interview
It was a pretty standard process where you have a 45 minute interview followed by a 90 min panel interview. The first one they will assess you on 3 competencies which they share with you beforehand. My biggest advice would be to stick strictly to the STAR approach for answering these questions. If you answer the questions using a different structure they mark you down.
Interview questions [1]
Question 1
Talk about a time where you had a demanding client and how did you manage it?
I applied online. The process took 4 weeks. I interviewed at LinkedIn
Interview
The hiring manager reached out. There was an exploratory call that was scheduled. Then the presentation round happened. Then the leadership round with the head of customer success was completed.
The recruiter wanted to hire at a package less than what I draw from the current company. When I responded that I cannot go ahead with a low offer, the recruiter and the hiring manager got offended. That speaks a lot about LinkedIn's culture. Moreover the relocation was said to be self funded.
Interview questions [1]
Question 1
1. Hiring manager screen
2. Presentation with 2 managers, Customer success and Head of Sales
3. Interview with Head of customer success
4. Offer
I applied online. The process took 2 weeks. I interviewed at LinkedIn in May 2023
Interview
My interview at LinkedIn for the Senior Customer Success Manager role began with a call to introduce the role, followed by a second interview focused on general and behavioural questions.
Interview questions [1]
Question 1
Can you describe your experience in customer success and tell me about yourself?
How do you handle challenging clients?
