I applied online. The process took 2 weeks. I interviewed at Lush (Birmingham, England) in Sep 2017
Interview
The process took about 2 to 3 weeks. First I was invited to a group interview, then a trial shift a few days later. \the group interview consisted on 4 types of demos which was Perfumes, Massage Bars, Face products and Hair products. We basically got shown how to demo these and then paired up and demoed them on each other. We got marked on listening, personality, confidence, body language ect and we got marked out of 5. Those who got a score of 3-5 on each part went through to the next stage which was a trial shift. The trial shift was quite difficult, we had to have guidance from a manger about who to speak to and what tasks to do, basically instead of using initiative in case a member of staff had already approached that customer. DEMOS ARE YOUR BEST FRIEND!! I did about 4-5 demos and sold a few products so I think that may be how I got the job?? ( I was really nervous at the start because I wanted the job so bad hahaha). Just chill, be yourself and let yourself shine :)
Interview questions [1]
Question 1
Tell us a bit about yourself?
Why do you want to work for LUSH?
Very organised, great from email to in store experience. I received all the things I needed beforehand, I met so many employees, thank you so much especially to tory and leila within my department
Interview questions [1]
Question 1
do a scenario acting out a customer instore. talk about store
I applied online. The process took 2 weeks. I interviewed at Lush (London, England) in Aug 2022
Interview
Everyone's process is different with LUSH but during my process, I had a normal one-to-one interview which got the employer to know me more. I also had a trial shift.
I applied online. The process took 2 weeks. I interviewed at Lush
Interview
Group interview, where you're split into groups and cycle through different tasks manned by different staff members. Some may include doing hand/arm massages, roleplaying a demo of products and explaining it to customers, or showing proof of active listening. If successful, onwards to a trial shift where you'll have an hour to work on the shop floor and showcase your ability approaching customers - basically a tester of how you'd likely perform if hired (so give it your best, if you're too quiet or nervous and not proactive you won't get the job).
Not the most neurodivergent friendly process however.
Interview questions [1]
Question 1
The group interview isn't really done via questions. You'll be likely just be observed and judged that way.
