I applied online. The process took 2 weeks. I interviewed at Lush in Oct 2018
Interview
It was a group interview with about 10 people. We were first sat down and asked what we knew about the company, I was the only one to raise my arm and speak so I think it was a huge advantage to know the story and concept of the company.
Then we were asked to form 4 groups, each one of us took a paper with a career written down on it and we had to imagine that there was an apocalypse on hearth and we had to choose (based on the career) 1 person of the group that would be able to go to the Lush planet and explain why that person was chosen.
Then we had to form 4 different groups with different people than before and choose 1 product so we could talk about it to everyone. They gave us 30 minutes to go online and learn about the product which is nice to people that are not familiar with it BUT it is a huge advantage if you do. I try to help the girl I was presenting with and explained to her what the product was meant to do but it was very clear on the presentation that I was more comfortable than her talking about it. So for sure choose something you've used before! Also another advice is to choose a product you can demo. For example 2 of the 4 groups chose solid shampoos, it's hard to demo it on an interview, so choose something you can interact with the people in front of you!
Then we were given a paper to write down our avaiability and at the end we were able to choose a product to take home! It didn't have to be a bath bomb which was awesome.
My personal advice is to read as many experiences as you can online. Even tho my interview was not like the ones I read, I was more confident and prepared for what could happen.
Also, VOLUNTEER whenever asked! During the interview they asked for a volunteer 3 times and I was the only one to raise my hand, which I think helped me a lot
I applied online. I interviewed at Lush (York, England) in Nov 2025
Interview
I was invited to a group interview on a weekday night at the end of November. I did not know it was going to be a group interview, but we waited outside the location until the privacy screen was lifted and we were ushered in. Passport was provided (mandatory) and nametags assiged. We were split into two groups for two tasks. One group went to practice lower arm massages with the massage bars; people paired up and were guided on the process. The other group played a silly game (I forgot what she called it, but it was an improv process to build upon an imaginary story upon each person's turn). After each group had done both tasks, we were gathered up and asked if we had any questions.
Interview questions [1]
Question 1
Eligibility to work in the UK, was judged on sociability I'm guessing and comfort levels touching other people.
Only done the in group interview. They will ask you to demonstatrate the product with other interviewees. They'll show you how to do it once, then you do it with a partner and you try to sell the product to them while using the product on them.
Interview questions [1]
Question 1
If you are okay with what LUSH stands for. If you're allergic to any of the products.
I applied online. The process took 4 weeks. I interviewed at Lush (Parramatta) in Oct 2025
Interview
Group interview with 11 others. Clear and kind communication from the interviewers. Fun and interactive; split into 3 sections - describe a product, group work and demonstrate bespoke customer service. A great opportunity to showcase your personality and product knowledge.
