The application and interview process was fairly long in comparison to the position for which I was hired. However, it is important to note Lutron does not hire only for the position that is on the application. Instead, Lutron hires employees who can fulfill the current role and move around in and up within the company. The application asks various questions about yourself, your work history, your educational background, and typical interview questions (What are your strengths/weaknesses, what do you bring to a team, what do you hope to gain? Etc.) After my application was reviewed, I was assigned a 'hiring counselor' (for the lack of a better term). I corresponded with her after I submitted my application and she arranged all the follow-up and subsequent interviews. My first interview was a phone interview with the Customer Service Team Lead. She basically explained what the department does, how it works, and what to expect. She asked about my previous work experience (which was call center work) and how it could relate to the new role. The phone interview went well and I was selected for the final in-person interview. Prior to interviewing in-person I had to fill out a Caliper personality profile that would provide Lutron with more information about my personality and work style. The profile was not difficult, but it was time consuming. Allow yourself at least two hours to complete it thoroughly. For the in-person interview I spent a half day doing interviews with various people in the organization. My day started with a short (but timed) aptitude test which had format and content similar to the SAT and other standardized tests. The results were not shared with me. After the test , I met with HR who asked me questions about myself, my education and work preferences. They also explained what my role and working hours would be. After HR, I interviewed with the Customer Service Department supervisors. This portion of the interview involved a role play scenario in which I had to assist as customer with a pressing situation. In my situation the customer needed a solution delivered by the next business day but was not sure which product would be best for him. Obviously I did not have product knowledge at the time, but the interviewers wanted to see my problem solving skills and how i perform under pressure. I was allowed two 'time-outs' to ask questions and gain a better understanding of what I had to do. I was able to complete the role play and offer the customer the best product for his problem. After meeting with the department supervisors, I met with the HR generalist and we discussed my educational background and previous work history. This part of the interview did not really involve any typical interview questions and was more conversational in nature. After this portion of the I spoke to my hiring counselor and she explained the purpose of that particular interview was for the generalist to get to know me better as a person. After meeting with the HR generalist, I interviewed with the Customer Service operations manager who gave me the bird's eye view of the department and its relation to the rest of the company. This portion of the interview was also more conversational and did not follow the format of a typical question-answer interview. I asked various questions about how the company operated, what was expected from the department, and about the department's past successes, failures, struggles, and solutions. After that final interview I got to 'shadow' the Customer Service team and listen to some calls and watching Customer Service Representatives work. ***IMPORTANT!!*** While some parts of my interview felt more casual and conversational EVERY interaction is a part of the interview process! Remain professional, courteous, and engaged. Do not mistake the conversational questions as 'off-the-record' remarks. Every question and answer is helping the managers make the hiring decision. The interview process is also your opportunity to better understand the company and decide if YOU want to work there. I asked questions about job role and functions,about expectations and requirements of a Customer Service Representative, and I also asked questions about opportunities for growth within the company. Be sure to be appreciative of receiving any kind of interview. Be prompt with follow-up and Thank you Cards.