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      Customer Experience Quality Specialist Interview

      Aug 17, 2018
      Anonymous Interview Candidate
      Nashville, TN

      Other Customer Experience Quality Specialist Interview Reviews for Lyft

      Customer Experience Quality Specialist Interview

      Jun 1, 2017
      Anonymous Interview Candidate
      Nashville, TN
      No offer
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Lyft (Nashville, TN) in Jul 2018

      Interview

      The interview process is comprised of four stages. There were two phone interviews. The first phone screening was with the recruitment team and then the second was with the hiring supervisor. The homework assignment included two essay questions, one directly related to the position and the other related to an interest of the company. Finally, the on-site interview was with five different people from different departments that worked in connection with the quality team.

      Interview questions [1]

      Question 1

      Who are you outside of work?
      Answer question
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Lyft (Nashville, TN) in May 2017

      Interview

      There were two 30 minute phone interviews (one with a recruiter and one with the team leader). That was followed by a written assessment. The fourth stage was a 3 hour in person interview, where I met with 6 people.

      Interview questions [2]

      Question 1

      What is an example of a time when you had to deal with a difficult coworker?
      Answer question

      Question 2

      How do you deal with ambiguity and unpredictability in the workplace?
      Answer question
      2

      Customer Experience Quality Specialist Interview

      May 26, 2016
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Lyft (Nashville, TN) in Apr 2016

      Interview

      After submitting my resume through an internal referral, I received an email from a recruiter to set up a 30 minute phone call. The day after my initial phone screening, I received an email about setting up a phone interview with the hiring manager. Three days later I had my phone interview, and five days later we scheduled a three-hour on-site interview—consisting of six 30-minute interviews with various team members. That evening I received an email about a second on-site, which we scheduled for the next day. Since the hiring manager was out of the office the following week, I fully anticipated waiting just a bit longer for a follow-up email. The week she was back, I got an email from the recruiter with a job offer.

      Interview questions [1]

      Question 1

      Why Lyft, and why this position?
      Answer question